Policies

Salon Etiquette

Thank you for taking the time to enjoy yourself here at Blossom! To ensure, everyone has a relaxed time here, we ask that clients please silence their cell phones as well as use soft voices while in the salon! Thank you!

Clients are invited to arrive 10-15 minutes before their appointment, so we can ensure that we can properly check you in on time!

Cancellations

We respectfully request at least a 48-hour notice if a client can not join us for their service(s). We send a courtesy reminder via text message/and or email when an appointment(s) is made as well as another reminder 48 hours before the appointment(s).

If you are unable to make your appointment or need to make changes please contact us via phone number as soon as possible (916) 236-3874 or email blossomeconail@gmail.com.

Please note that canceling within 24 hours or less of your appointment(s) will result in a 50% charge of the booked service(s) to the credit card on file.

Any client who fails to show up 15 minutes past the time of their scheduled appointment(s), the appointment(s) will be canceled and the service(s) that were booked will be 100% charged to the credit card placed on file.

Any client who is late to their appointment(s) (before the 15-minute mark), will have their appointment(s) shortened to avoid scheduling delays and will be charged the original booked service(s).

Same-day changes to an appointment(s) that result in a lower-priced service(s) will be charged the original booked service(s).

When a service(s) is taking place, we respectfully ask you to not switch the service(s) as the service(s) is taking place. If you would like to try another service(s) we would be more than happy to book you a scheduled appointment at a later time and/or day.

Any client arriving at their appointment(s) with SNS, dip powder, or acrylics on their nails will be unable to receive their service(s) and will be charged for the service(s) that are booked.

Gel Removal

Regular polish removals require no extra time and they are not an extra cost! However, gel removals and builder gel removals must be booked at the time of booking a manicure or pedicure service(s). Failure to do so will result in a shortened service(s) and the original booking service(s) will be charged.

We have made a promise to keep a nontoxic environment for our clients and staff, therefore we do not provide removal for SNS, dip powder, and acrylic/acrylic-based products. Please do not arrive with those materials on your nails, this will result in a cancellation and you will be charged the full amount for that service.

If there is gel on your nails that is done by a different salon, we will charge an extra $10.

Nail Fixes

We know that sometimes gel and builder gel can lift due to product issues or application issues. If this occurs, please contact us right away, we will be more than happy to fix your service as well as feedback to help us stop this problem from reoccurring.

We are more than happy to offer scheduled, complimentary nail fixes according to the following timeline for the following services:

- Gel Manicure or Gel Pedicure

within 3 business days of the appointment

- Builder Gel Manicure

within 4 business days of the appointment

*Please keep in mind that our nail products are vegan, cruelty-free, 5-free, 7-free, and 10-free, thus they will not last as long as a nail polish that is not vegan, not cruelty-free, and contains toxic chemicals.*

If you experience chipping or lifting outside of the complimentary fix window, we are more than happy to fix your nails for a fee of $5-$20 (depending on the service, nail art, and the number of nails that need to be fixed).

Refunds

Blossom does not offer refunds on service(s), as our technicians are paid on a commission basis. We encourage you to be honest with your nail technician as they are doing the service, so you can fully enjoy your experience. Nail technicians will give you the chance to confirm that you are happy with the color or the design.

In the circumstance of a gel manicure or pedicure, once the gel polish is cured, changing the color or design would require booking and paying for a removal and change.

If you are unhappy with your service(s), please do not hesitate and contact us as soon as possible so we can find a solution.

Warts/Fungus/Injuries

The California State Board of Cosmetology prohibits us from working on a client with nail fungus and/or wart(s), as they are both highly contagious. We also will not work on a client with an injury. This is required by law. If you are not sure if you have either, don’t be afraid to ask! We will be happy to assist you!

Seating Arrangements

Please note that we allow 10-15 minutes following the service(s) to allow the polish to dry and for customers to relax, but we respectfully request that once that grace period is over you proceed to checkout to allow other customers to be seated and serviced.

We respectfully request to allow the receptionist working at the time to assign your seating to be able to accommodate other parties throughout the day!

Designs

We respectfully request, if you have any desire to have a design on your nails, to book a nail design slot when booking your appointment. We would also appreciate it if you could describe the type of design that you would like to receive on your nails so that we can fully accommodate everything when you are visiting us!

Rewards System

Our rewards system is free of cost! A client can simply join with their phone number when visiting our salon! For every dollar spent will thus result in the number of points. There is also no expiration date on the points earned!

Points can only be redeemed towards a service when one has reached 500 points. When a client reaches 500 points, it will result in a $50 discount on their service(s).

Points can only be redeemed once per visit. For example, if a client has 1000 points, a client can only use 500 of those points for their service(s). Please note when paying for multiple services, points will be added once you have successfully checked out for all services. They will not be added individually if a client pays for each service separately.

Points can only be used on service(s) and not on items that are for sale (body butter, sugar scrub, bath bombs, etc...)

Booking

Bookings can be done by . . .
- Booking on our website
- Booking through our Instagram Bio (please do not DM

for appointments)
- Calling our location: (916) 236 – 3874 (if we do not pick

up, please leave your name, phone number, and description of

services you would like as well as the date and time so we can

get back to you ASAP).
- Emailing us: blossomeconail@yahoo.com
- Contacting us on Google Business

Please provide a valid phone number and/or email so we can send your confirmation.

If any case you have not received your confirmation, please contact us as soon as possible so we can assist you!

All clients will need to provide a valid credit card at the time of booking their appointment. Credit card holds are temporary.

Group Bookings

Please note when booking appointment(s) for people other than yourself please specify the number of people in your party as well as what services they are receiving so we can accommodate seating arrangements accordingly.

For group bookings with 5 services or more, a 50% non-refundable deposit will be required for booking the appointments.

For private group bookings (such as a bridal party, birthday party, etc...) a 50% non-refundable deposit will be required for booking the appointments as well as a 3% fee for booking the salon.

Payment Options

We accept credit cards, checks, and cash. Fees for services do not include gratuity. We prefer gratuity in cash.